Variant Harbor Restock
How can we help?
Help with setup, a waiting request or a privacy question. You can contact us without an active subscription or an installed app.
Contact Restock
Email support@henkeshop.com. Include your store domain, the product or variant concerned, the approximate time and the displayed error label. Send only what is needed to explain the problem.
Do not send passwords, API keys, payment-card details, full signed email links or customer lists. We may need to verify your identity and store before discussing private records. No response time or round-the-clock support is promised for this pilot.
For installation steps, start with the setup guide. Our privacy notice explains the information handled during the pilot.
Stop an alert
A cancellation link stops the specific item request named in that message. Open its page and explicitly confirm cancellation. It does not cancel other item requests. A message already accepted by the email provider may still arrive.
To ask us to stop all Restock alerts for an address at a particular store, email support with that store's domain from the affected address. This is a manual request and may require verification; sending an email is not an automatic suppression confirmation. Do not send the original signed cancellation link.
Understand a notification status
- Awaiting confirmation
- Open the confirmation email and confirm within 24 hours. Check the spam folder. Do not create repeated requests just because a message is delayed.
- Waiting for stock
- The confirmed request is waiting for the selected variant to pass the store's availability and minimum-stock checks. Requests expire 90 days after signup.
- Paused or installation review required
- The merchant must check the installation and settings. A data-removal or uncertain-delivery hold may require operator review; the normal review checkbox cannot override it.
- Provider accepted
- The email provider accepted the message. This does not prove that it reached the recipient's inbox.
- Provider reports delivered
- A matched provider report describes delivery to the recipient's mail server. It is not proof that the recipient read the email.
- Needs review
- An attempt may already have been accepted. Contact support rather than repeatedly retrying or switching providers. Usage may remain reserved until the outcome can be safely resolved.
- Allowance reached
- New sends stop at the allowance limit. Requests remain subject to expiry; no automatic paid overage is added.
Access, correction or deletion requests
Contact support about your information and identify the store concerned. We may request limited information to verify the requester and scope. You do not need to pay, renew a subscription or reinstall the app to contact us about privacy.
An app acknowledgement or a prepared merchant export does not mean your request has been fulfilled. Do not email identity documents or an entire customer export unless a suitable verified process has first been arranged.